Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Ordering By Phone

Call us at (801) 966-5800, during regular business hours. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Shipping Policies

PJ's College Books is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Shipping rates are:

• $5.00 for the first item
• $3.00 for the second item
• $2.00 for the next item
• Any additional items ship free

Returns

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within 10 days of the first day of class or three days from the day you received your order and receive a full refund. (Short term classes may be refunded up to the third class day with positive proof of enrollment.) All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.

• CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
• New books must include all software with unopened packages as well as all intact Web codes, still in shrink-wrapping or original protective packaging.
• Used books must not include any additional highlighting, writing, drawings etc.
• Do not remove tags from books.
• Bar-Charts and business briefs are not refundable.
• Packing list and completed returns form must be included with each return.
• The last day to return books for fall semester is Friday, September 1, 2010.
• Faculty book choices and classes change. You are responsible to determine that you have the right book before the refund dealine expires, especially for Internet classes.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions

Please contact the bookstore at pjbooks@nebook.com before shipping your return. Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until PJ's College Books has refunded your money. Ship your return to the following address:

Attn: Returns Department
PJ's College Books Online Order System
1935 West 4700 South
Taylorsville, UT 84118

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to PJ's College Books. Please insure and track your package. Returns to PJ's College Books will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Support

Contact us anytime with questions or concerns via email at: djones@nebook.com. You can also contact our customer service department at: (801) 966-5800